HOW WE BUILD THE SKILL
Effective. Practical. Lasting.
Our methods are proven across 900+ projects and 14,000+ learners. We don’t just deliver training — we build organizational capacity for better conversations, stronger teams, and more consistent outcomes.
Change that sticks
Telling people what to do rarely motivates people to change their behaviour, in fact, it often causes them to push back or defend the status quo. This dynamic can escalate frustration for the helper and the person that they ultimately want to support, resulting in disengagement and contributing to burnout. Motivational interviewing resolves this friction by working with a person’s ambivalence instead of against it, helping people to voice reasons for change in ways that are more likely to be supported by their existing attitudes, beliefs, and values.
Introductory Motivational Interviewing
Motivational Interviewing Overview
Workshop
A high-level introduction to Motivational Interviewing for large groups up to 100 per cohort.
An introductory-level MI course that introduces core skills for person-centred communication and informed decision-making.
Motivational Interviewing Foundations
Motivational Interviewing Foundations Part 1
self-paced online
Workshop
Webinar
Gain the tools to create brave, high-impact partnerships that go beneath the surface — for coaches, clinicians, managers, and peers.
Motivational Interviewing Foundations Part 2
self-paced online
Workshop
Webinar
Learn to guide someone from awareness to action without pushing, persuading, or taking over.
Complete MI Foundations with the spirit of MI, OARS, responding to change talk, BAP, and addressing resistance. Includes three 30-min practice sessions.
Motivational Interviewing Foundations – Faculty-led
Workshop
Webinar
Led by MINT members at your location or virtually. Builds spirit of MI and core skills with two 30-min practice sessions.
Motivational Interviewing Refresher Webinar
Webinar
Sharpen your MI skills with a focused refresher designed for practitioners who’ve completed foundational training.
Intermediate and Advanced Motivational Interviewing
Motivational Interviewing for Leaders
Blended virtual
Equips leaders to model, coach, and sustain MI within their teams and organizations.
Deepen specific MI skills with focused, concept-specific mini courses, each with a 30-min practice session.
Motivational Interviewing Beyond Foundations
Blended virtual
Go beyond foundational skills into the four processes of MI and working with people who seem unready for change.
Learn to use the Abbreviated Motivational Interviewing Competency Assessment (A-MICA) to rate your own MI recordings and identify growth areas.
Record an interaction with a CCMI trainer as a standardized patient and receive structured feedback on your skills.
Prepare your application for the Motivational Interviewing Network of Trainers (MINT) with an experienced MINT member.
Improving care for everyone
Unrecognized trauma can show up as missed appointments, guarded behaviour, and breakdowns in trust — often misread as “non-compliant” rather than a response to past harm. Trauma-Informed Care addresses this directly, building safety, choice, and collaboration into how care is delivered, which improves the experience for everyone, not just those with a known trauma history.
Introduces core TIC principles, trauma and resilience, ACEs, and universal design. Includes a journal assignment, forum discussion, and final assignment with instructor feedback.
Screening that Builds Trust
Screening doesn’t have to feel transactional. You can transform your approach to patient screening by viewing early interactions as an opportunity to offer support, not just collect information.
Individuals and care teams that offer well-facilitated screening conversations can turn difficult conversations into pathways for ongoing support and positive health outcomes.
Learn the purpose, key principles, and person-centred approaches for screening and follow-up conversations. Includes one 30-min practice session. For case workers, community health workers, nurse care managers, and resource specialists.
Address the impacts of distress, compassion fatigue, burnout, and secondary trauma
Did you know that 53% of workers in the health and patient care industry report feeling burned out? Signs of burnout often include emotional exhaustion, cynicism, negativity and reduced efficiency in the workplace. Well-being practices like mindfulness and community engagement enhance resilience and improve patient outcomes, resulting in higher job satisfaction and lower turnover.
Strategies for Wellbeing
Webinar
Workshop
The strategies wellbeing course explores mindfulness, self-exploration, guided imagery, and gratitude practices. Facilitators create a safe, welcoming space — all activities are optional.
Support people to make action plans that address the aspects of their health that are most important to them.
Brief Action Planning (BAP) is a practical and highly structured technique that is based on the literature and evolving understanding of what works and doesn’t to help people change.
BAP Online Course
Online
Covers core BAP principles including stepped care and the spirit of motivtional interviewing. Includes two 30-min practice and feedback sessions with expert trainers.
BAP – Faculty-led
Workshop
Webinar
Instructor-led training in BAP core principles and techniques. Includes two 30-min practice sessions. Same content as the online course.
BAP Train the Trainer Workshop
Workshop
Prepare educators to deliver the Brief Action Planning Workshop internally — so capacity stays in your organization.
BAP Certification
Virtual
Demonstrate your BAP skills in a structured, recorded session with a CCMI Standardized Patient. Professionally scored on flow, MI spirit, and core techniques.
BAP Practice & Feedback
Virtual
Keep your BAP skills sharp with focused practice and expert feedback from a CCMI trainer.
Clear communication that patients and family members to truly participate in care.
Did you know that an estimated 90 million people in the United States and 9 million people in Canada experience limited literacy? Supporting health literacy is a crucial aspect of delivering high quality, equitable care. CCMI’s Health Literacy offerings teach fundamental concepts and practical skills for clear and supportive communication with patients and their family members.
Health Literacy Overview Webinar
Webinar
Covers foundational overview of health literacy concepts and the communication barriers that affect patient understanding.
Health Literacy for Front-Line Clinicians – Instructor Led
Workshop
Webinar
Provides training in fundamental concepts from the health literacy universal precautions and teaches core skills including how to use resources, plain language, teach-back, and ask-offer-as
Health Literacy for Clinical Educators and Health Literacy Leads*
Workshop
Webinar
Learn the fundamental concepts from the health literacy universal precautions, with content on plain language and design (PEMAT).
* See Trainer Training tab for Foundations of MI Trainer Training Option
Build training capacity in your organization
CCMI’s Train the Trainer Courses help people who are already proficient in a content area to gain the skills and confidence to conduct learning sessions of their own. Successful trainees will come away with hard copies and online access to resources for conducting their own workshops (including a PowerPoint presentation, handouts, and a customizable training plan).
BAP Train the Trainer Workshop
Workshop
Prepare educators to deliver the Brief Action Planning Workshop internally — so capacity stays in your organization.
MI & BAP Train the Trainer Workshop
Workshop
Prepare educators to deliver the MI Foundations Workshop and BAP Workshop internally.
16-week pathway + 4 days (32 hrs)
Prepare educators to deliver the health literacy for front-line clinicians training internally.
2 days (16 hours)
Skills and strategies for clear and compassionate communication
CCMI’s communication offerings focus on conversational skills and strategies that you can apply right now.
| CCMI Offering | Capacity | Duration |
| Communicating with Clarity and Compassion | 6-24/ cohort | Workshop: 4 hours
Webinar: 4 hours Self-Paced Online: 1.5-3 hours |
| Improving Interactions Workshop | 6-12/ cohort | Workshop: 8 hours
Webinar: 2 x 3.5 hours |
| Engaging in Substance Use Conversations | up to 100 | Webinar: 1 hour |
Engage patients, clients, and peers in their own care
Empowering people to participate in care requires that they have adequate information and understanding. CCMI’s Informed decision-making offerings focus on how to have practical conversations that include patient and family values, potential benefits and risks of available options, and possible next steps.
| CCMI Offering | Capacity | Duration |
| Informed Decision Making Overview Webinar* | 300 | 1 hour |
| Informed Decision Making Workshop for Professionals | 6-24/ cohort | half-day (4.5 hours) |
| Communicating with Clarity and Compassion Online Course | 6-24/ cohort | 1.5-3 hours |
Practical conversations about health, grounded in the principles person- and family-centred care.
This is a custom offering, focused on demonstrating empathy and building self-confidence for personal change. The duration of the workshop will vary, depending on the scope of the request.
Putting people at the centre of their care
CCMI’s person- and family-centred care workshops provide participants with concepts to guide the development of person- and family-centred health care at individual, system, and community levels. Courses offer suggestions for shared language and tips for demonstrating skills for person- and family-centred health care.
| CCMI Offering | Capacity | Duration | |
| Person and Family Voice in Quality Improvement | 6-12/ cohort | Workshop: 1 day (8 hours)
Webinar: 2×4 hours |
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| Person- and Family-Centred Health Care: Customized Support for Implementation | Dependent on scope of request. Contact us for more information | ||
Systematic approaches to improving outcomes
Each of our Quality Improvement (QI) workshops builds on the Model for Improvement. Each one is customizable to your team’s needs and scope.
| CCMI Offering | Capacity | Duration | ||
| Person and Family Voice in Quality Improvement | 6-12/ cohort | Workshop: 1 day (8 hours)
Webinar: 2×4 hours |
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| Custom Quality Improvement Skills Workshops | Dependent on the scope of request | |||
| QI Consultation | Dependent on the scope of request | |||
Workshops that work for you
Each one of our customized consultations and skill development workshops is tailored to the needs identified by the host organization.
Customized Consultations
CCMI can provide customized consultations based on the needs of your organization. This could include coaching, group practice and feedback, working with leadership, system redesign, case study review, materials review, and translation into practice.
Customized Skill Development Workshops
CCMI is happy to collaborate with you to plan customized skill workshops and webinars to meet the needs of your organization. Examples might include
- A person- and family-centred care webinar series or workshop that includes and overview of guidelines or requirements that are specific to your state or province.
- A health literacy workshop and for high-school counsellors that focusses on how to give information about specific illnesses that are prevalent in the population.
- A motivational interviewing workshop for corrections officers.