Communicating with Clarity and Compassion Online Course:
1.5 – 3 hours
Appropriate for wide range of professionals and peer helpers.
The goal of this course is to build practical skills for effective and efficient communication about decision-making. Skills include using Ask-Tell-Ask for giving information and advice, teach-back for shared understanding, and the BRAIN worksheet to support informed decision-making.
Learners will work through three online modules at their own pace, each accompanied by a quiz and an assignment that is reviewed by an instructor. Modules include video and audio demonstrations, interactive text-based content, group forum participation, handouts, supplementary resources, and practice activities. The course takes approximately 1.5-3 hours, but learners can work at their own pace and will have access to the course for 2 months.
This course is run in groups of 6-24. Contact us for more information about how to arrange for your group to take this course.
- Consider how to communicate with a non-judgemental attitude.
- Define Ask-Tell-Ask, a skill for giving information and advice.
- Demonstrate using teach-back to confirm understanding.
- Demonstrate using the BRAIN worksheet to make an informed decision.
Overview and Instructions
Navigating Your Online Course
Learning Module: Ask-Tell-Ask
- Giving information in the Spirit of Motivational Interviewing
- What is Ask-Tell-Ask?
Learning Check: Ask-Tell-Ask
Learning Module: Teach-Back
- Defining Teach-Back
- Why Use Teach-Back?
- How to Use Teach-Back
- Step-By-Step Analysis of Teach-Back
- Additional Materials
Learning Check: Teach-Back
Activity: Informed Decision-Making
Learning Module: Informed Decision-Making
- Defining Person- and Family-Centred Care
- Informed Decision-Making
- Step-By-Step Analysis of the BRAIN Worksheet for Informed Decision-Making
- Optional Reading
Learning Check: Informed Decision-Making
Assignment: Informed Decision-Making
This is an example of one of the instructional videos included in the course. It is accompanied by examples of people doing teach-back and activities to practice teach-back.