Course Outline: Focus on Engagement

Module 1: Overview and Instructions

Module 2: Focus on Engagement

  • Why engage?
  • Disengagement Traps
    • Assessment trap
    • Expert trap
    • Premature focus trap
    • Labeling trap
    • Blaming trap
    • Chat trap
    • Systemic or organizational traps
  • Recognizing Disengagement
  • Deepening Engagment

Module 3: Final Assignment

Module 4: Practice and Feedback Session and Assignment

See our CCMI Services page for an overview of all of our offerings and details like prerequisites, duration, and capacity.