Module 1: Overview and Instructions
Module 2: Focus on Engagement
- Why engage?
- Disengagement Traps
- Assessment trap
- Expert trap
- Premature focus trap
- Labeling trap
- Blaming trap
- Chat trap
- Systemic or organizational traps
- Recognizing Disengagement
- Deepening Engagment
Module 3: Final Assignment
Module 4: Practice and Feedback Session and Assignment
See our CCMI Services page for an overview of all of our offerings and details like prerequisites, duration, and capacity.