Empowering patients to have greater agency in, and control over health decisions.
A patient’s health literacy is their ability to read, understand and use health care information to make informed decisions and modify behaviours that affect their personal healthcare needs. Promoting health literacy among patients creates a more collaborative care environment, one that empowers patients to have greater agency in, and control over, their own care decisions.
CCMI’s Health Literacy programs introduce participants to concepts that support and emphasize the importance of being able to support patients and communicate clearly so that patients and family members can truly participate in care. Participants will gain an understating of Health Literacy concepts and learn practical skills for engaging with patients to ensure clear and effective communication.
Program Summary
| Type | Format | Prerequisites | Capacity | Duration |
|---|---|---|---|---|
| Health Literacy Overview | Presentation | None | Unlimited | 1 hour |
| Workshop for Frontline Clinicians | Face-to-Face Workshop | None | 6-24 people per group | 3-4 hours |
| Workshop for Clinical Educators and Health Literacy Leads | Face-to-Face Workshop | None | 6-24 people per group | 1 day |
| Trainer Course | Face-to-Face | None | 6-12 people per group | 2 days |
Program Detail
Health Literacy Overview
This level of training is applicable to a wide range of professionals and peer helpers and is a foundation for additional training. It is also suitable (with adaptation) as a keynote for a conference.
Workshop for Frontline Clinicians
This level of training is applicable to front line clinicians who wish to improve their knowledge and skills.
Workshop for Clinical Educators and Health Literacy Leads
Provides skills development training and knowledge which will help across community and system wide settings—teaching and also assessing the potential of an organization’s Health Literacy implementations. This program incorporates and builds on aspects of the Workshop for Front Line Clinicians.
Trainer Course
This course helps individuals gain the knowledge and confidence to teach Health Literacy skills to others. Having Health Literacy trainers within an organization encourages ongoing skills refinement as well as capacity to train new hires.
Schedule & Fees
Please contact us to discuss fees based on your organization’s requirements, and for a schedule of upcoming sessions.
Additional Resources
Teach Back is an evidence-based technique to confirm that a message has been understood. It has been shown to help people improve blood sugar control and avoid readmission in heart failure, and to decrease time for people taking a blood-thinning medication to get the medication dose right. Download our Teach Back Guide.
Health Literacy Umbrella
CCMI worked with health care teams in BC to develop this video, describing the “Health Literacy Umbrella”:
- Public Health Agency of Canada, Health Literacy page
- US Department of Health and Human Services, Health Literacy page
- US Agency for Healthcare Research and Quality, Patient Involvement section, Questions to Ask Your Doctor page
- Health Literacy Universal Precautions Toolkit, 2nd Edition
- Teach-Back Observation Tool
- The Patient Education Materials Assessment Tool (PEMAT) and User’s Guide