Health Literacy

Empowering patients to have greater agency in, and control over health decisions.

A patient’s health literacy is their ability to read, understand and use health care information to make informed decisions and modify behaviours that affect their personal healthcare needs. Promoting health literacy among patients creates a more collaborative care environment, one that empowers patients to have greater agency in, and control over, their own care decisions.

CCMI’s Health Literacy programs introduce participants to concepts that support and emphasize the importance of being able to support patients and communicate clearly so that patients and family members can truly participate in care. Participants will gain an understating of Health Literacy concepts and learn practical skills for engaging with patients to ensure clear and effective communication.

Program Summary

TypeFormatPrerequisitesCapacityDuration
Health Literacy OverviewPresentationNoneUnlimited1 hour
Workshop for Frontline CliniciansFace-to-Face WorkshopNone6-24 people per group3-4 hours
Workshop for Clinical Educators and Health Literacy LeadsFace-to-Face WorkshopNone6-24 people per group1 day
Trainer CourseFace-to-FaceNone6-12 people per group
2 days

Program Detail

Health Literacy Overview

This level of training is applicable to a wide range of professionals and peer helpers and is a foundation for additional training. It is also suitable (with adaptation) as a keynote for a conference.

Workshop for Frontline Clinicians

This level of training is applicable to front line clinicians who wish to improve their knowledge and skills.

Workshop for Clinical Educators and Health Literacy Leads

Provides skills development training and knowledge which will help across community and system wide settings—teaching and also assessing the potential of an organization’s Health Literacy implementations. This program incorporates and builds on aspects of the Workshop for Front Line Clinicians.

Trainer Course

This course helps individuals gain the knowledge and confidence to teach Health Literacy skills to others. Having Health Literacy trainers within an organization encourages ongoing skills refinement as well as capacity to train new hires.

Schedule & Fees

Please contact us to discuss fees based on your organization’s requirements, and for a schedule of upcoming sessions.

Additional Resources

Teach Back is an evidence-based technique to confirm that a message has been understood. It has been shown to help people improve blood sugar control and avoid readmission in heart failure, and to decrease time for people taking a blood-thinning medication to get the medication dose right. Download our Teach Back Guide.

Health Literacy Umbrella

CCMI worked with health care teams in BC to develop this video, describing the “Health Literacy Umbrella”:

3:31
LiteracyUmbrellaAnimated2010Recording
01 January 2014