Improving Interactions Workshop or Webinar
Appropriate for wide range of professionals.
This custom workshop focuses on developing effective two-way communication with families, patients, and colleagues. Organizations will partner with a trainer to determine the goals and objectives related to communication. Content may include:
- Introduction to the concept of communication and the communication process so that learners can assess the ways that conflict and miscommunication might occur in their own work.
- Skills to address conflict and miscommunication or avoid it altogether. Skills may include Ask-Tell-Ask, teach-back, open-ended or evocative questions, and reflections.
- Content on how to host a family meeting.
This course is run in groups of 6-12. Contact us at firstname.lastname@example.org for more information about how to arrange for your group to take this course.
Objectives may include:
- Define engagement.
- Describe communication and empathic understanding.
- Describe the impact of body language and define SOLER, an acronym for positive non-verbal communication.
- Describe the communication process.
- Consider how communication might go wrong.
- Describe the habits for empathic understanding and ways to express it.
- Discuss reasons that listening is important for communication.
- Describe what empathic or reflective listening looks like and demonstrate empathic listening.
- Describe and demonstrate open-ended questions
- Describe and demonstrate reflections
- Describe and demonstrate Ask-Tell-Ask.
- Demonstrate using core skills together.
- Demonstrate understanding without agreeing.
- Consider how skills will fit into practice.
- Plan future activities
This is an interactive skills-based workshop that is designed for participants who want to consider practical applications for their work. CCMI uses learner-centred, performance-based approaches to adult education. Our workshops include:
- Learning activities that evoke understanding and build skills.
- Practice activities that increases practical understanding and allow trainers to provide constructive feedback.
- Facilitated discussions about how new skills and knowledge can be applied in learners work or volunteer setting.