Through the BC Ministry of Health’s (MOH) Patients as Partners Initiative, CCMI is able to offer Health Authorities (HAs) and their collaborators a suite of skill development and quality improvement services to embed the skills in health practice systems. Descriptions of the services for 2019-2020 are outlined below.
The MOH priorities for this year include: team-based care, rural and remote service expansion, senior care, supporting the Therapeutics Initiative, and work towards national Pharmacare program aimed at supporting the health and well-being of British Columbians through the delivery of high-quality health care services.
CCMI support the MOH strategic direction by being grounded in the Spirit of Motivational Interviewing and a commitment to providing quality person and family centred self-management support through a stepped approach to health care. As an organization, CCMI is dedicated to teaching skills and redesigning systems to support effective partnerships between caregivers and the people and families they serve in a variety of contexts. CCMI works with organizations to make changes to their care systems to support use of the skills and approaches being taught. For more detailed information about our services, please click on the titles below.
Here is a printable version to download for reference: CCMI Service Menu PDF
Brief Action Planning is a self-management support approach to help people make action plans to address the aspects of their health or situation that are most important to them. It is a practical and highly structured technique that is based on the literature and evolving understanding of what works and doesn’t to help people change.
Brief Action Planning is designed to:
• Incorporate the Spirit of Motivational Interviewing (compassion, acceptance, partnership, and evocation)
• Uses a stepped care approach
• Use a person- and family-centred health care approach
• Build Self-Efficacy
• Develop skills for independent self-management
• Create concrete and realistic plans in under 10 minutes
CCMI Offering | Pre-Requisites | Capacity | Duration | Additional Training Options To Be Combined | Units |
|---|---|---|---|---|---|
| Brief Action Planning* Face-to-Face Workshops | None | 6-24/ instructor | 1 day of training, followed by 2-3 hours of practice and feedback. | BAP Certification: BAP certification demonstrates a trainee’s competence in BAP skills through a structured and recorded interaction with a CCMI Standardized Patient. | 1 (no BAP Certification) 1.5 (including BAP certification) |
| Brief Action Planning* Webinar Series | None | 6-24/ instructor | 4 x 90 minute webinars over 4 weeks (6 hours total), followed by 2-3 hours of practice and feedback. | BAP Certification: BAP certification demonstrates a trainee’s competence in BAP skills through a structured and recorded interaction with a CCMI Standardized Patient. | 1 (no BAP Certification) 1.5 (including BAP certification) |
| Brief Action Planning* Online Course** | None | Unlimited | Self-paced. Approximately 2 hours online modules, learning checks, and feedback followed by 2-3 hours practice and feedback. | BAP Certification: BAP certification demonstrates a trainee’s competence in BAP skills through a structured and recorded interaction with a CCMI Standardized Patient. | 1 per 24 people (no BAP Certification) 1.5 per 24 people (including BAP certification) |
* See Trainer Training tab for BAP Trainer Training Option
Motivational Interviewing is a strengths-based approach to conversations that helps draw out people’s motivation and commitment to change. It is a skill that works well for supporting people to work through ambivalence or complex situations so that they can move towards the changes that are important to them. The core skills can be learned by anyone interested in supporting others to make change.
CCMI Offering | Pre-Requisites | Capacity | Duration | Additional Training Options To Be Combined | Units |
|---|---|---|---|---|---|
| Foundations of MI Skills Workshop:** The Foundations skills workshop focuses on the building an understanding of the Spirit of MI and developing core skills, including using OARS (open-ended questions, affirmations, reflections, and summaries), recognizing change talk, helping people to make Brief Action Plans, and understanding ‘resistance. For 12 weeks after the workshop, participants receive ongoing support, including small group practice and feedback calls, cohort-wide application to practice calls, and a series of weekly emails with resources and examples, prompting them to practice a specific skill in their work that week and then check in with a study partner or team. | None | 6-12/ instructor | 2 Days face to face workshop followed by Foundations of MI Skills Practice and Feedback calls and application to practice calls and emails spread out over 12 weeks | N/A | 1.5 |
| Foundations of MI Customized Skill Integration Support: A CCMI MI trainer will work with your organization to develop a plan to provide additional skill integration support for your cohort after a Foundations of MI training. Examples of support might include additional practice and feedback calls, MI skills demonstration recordings, or additional application to practice calls in cohorts or smaller teams to discuss new skills or questions. | Foundation of MI Skills Workshop or equivalent. | Depending on scope of request |
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| AVAILABLE JANUARY 2020 MI: Going Beyond the Foundations: Prior to the workshop, we will facilitate skills demonstration recordings with each participant so that we can assess their current grasp of doundational level MI skills. The 2 day face-to-face workshop will go beyond foundational skills, delving deeper into the Spirit of MI, the four processes of MI and working with people who may not seem ready or interested in making changes. Following the workshop, participants will receive a series of weekly emails with resources and examples, prompting them to practice a specific skill in their work that week and then check in with a study partner or team. | Foundation of MI Skills Workshop | 6-12/ instructor | 2 Days face to face followed by Motivational Interviewing: Going Beyond the Foundations Skills Practice and feedback calls (3 x 1 hour call) | N/A | 1.75 |
** See Trainer Training tab for Foundations of MI Trainer Training Option
CCMI’s Health Literacy offerings emphasize the importance of being able to support patients and communicate clearly so that patients and family members can truly participate in care. Participants will gain an understating of health literacy concepts and learn practical skills for engaging with patients to ensure clear and effective communication.
CCMI Offering | Pre-Requisites | Capacity | Duration | Additional Training Options To Be Combined | Units |
|---|---|---|---|---|---|
| Health Literacy Face to Face Overview: This level of training is applicable to a wide range of professionals and peer helpers and is a foundation for additional training. It introduces participants to the concept of health literacy and teaches them how to use teach-back to check for understanding. | None | Unlimited | 30-90 Minutes | May be combined with other content overviews | Face to Face: 1 Webinar: .5 |
| Health Literacy Workshop for Frontline Clinicians: This half-day workshop introduces fundamental concepts from the health literacy universal precautions and teaches cores skills including how to use resources, teach-back, and ask-tell-ask. | None | 6-24/ instructor | half-day (3.5 hrs) | May be combined with the diversity half-day workshop | 1 |
| Health Literacy Workshop for Clinical Educators and Health Literacy Leads:* This one-day workshop is appropriate for Educators and Leads who have opportunities to assess and enhance their organization’s health literacy program’s at a system level. In addition to the concepts and skills that are included in the Health Literacy Workshop for Front-Line Clinicians (above), this workshop also includes content on Plain language and design (PEMAT), health literacy and medication sdherence, and health literacy assessment at organizational and community levels. | None | 6-24/ instructor | 1 day | N/A | 1 |
* See Trainer Training tab for Health Literacy Trainer Training Option
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Informed decision making is a way to engage patients, clients, and peers in their own care by working in partnership with them to identify the best course of action. Training focuses on a conceptual understanding and structured approach to an informed decision making conversation. Informed decision making is a conversation about patient and family values, potential benefits and risks of available options, and possible next steps.
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The person- and family-centred health care workshops provide participants with concepts to guide the development of person- and family-centred health care at individual, system, and community levels. Courses offer suggestions for shared language and tips for demonstrating skills for person- and family-centred health care.
CCMI Offering | Pre-Requisites | Capacity | Duration | Additional Training Options To Be Combined | Units |
|---|---|---|---|---|---|
| Person- and Family-Centred Health Care Overview: This workshop, designed for a wide public and professionals, focuses on the benefits of person- and family-centred health care and pragmatic approaches to create a person centered care system. | None | Unlimited | 1-2 Hours | May be combined with other content overviews or half-day workshops | .5 |
| Person and Family Voice in Quality Improvement: Providing person- and family-centred health care means including the patient’s voice in real and substantial ways. This workshop teaches how to think effectively about, plan for, and succeed at engaging people and families for practice improvement. | None | 6-12/ instructor | 1 Day | N/A | 1 |
| Improving Interactions: See description above, under "Informed Decision Making" | None | 6-12/ instructor | half-day (4-4.5 hrs) | May be extended to include content about how to host a family meeting. | 1 |
| Customized Support for Implementing Person- and Family-Centred Health Care Within Your Organization: A CCMI team member will work with the appropriate members of your organization or the people you serve to provide customized person- and family-centred health care implementation support. Examples might include skills workshops, development of curriculum, patient and family representative engagement, or quality improvement consultation. | Depending on scope of request |
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Each of our Quality Improvement (QI) workshops builds on the Model for Improvement. Each one is customizable to your team’s needs and scope.
CCMI Offering | Pre-Requisites | Capacity | Duration | Additional Training Options To Be Combined | Units |
|---|---|---|---|---|---|
| Custom Quality Improvement Skills Workshops: CCMI is happy to collaborate with you to plan customized workshops with skills and concepts ranging from basic to advanced. | Depending on scope of request |
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| Person and Family Voice in Quality Improvement See description under “Person- and Family-Centred Health Care” | None | 6-12/ instructor | 1 day | N/A | 1 |
| Behaviour Change Wheel (BCW) consultation: Use the BCW to do a Capability, Opportunity, Motivation and Behavioural analysis of a target population. Learn a comprehensive research based approach to designing behavioural interventions. | Depending on scope of request |
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| QI Consultation: CCMI provides consultation with leadership, front line clinicians, self-management support champions, patients, and families in order to develop or enhance their services in a range of areas. A consultation will help to achieve the following objectives: 1) Define current state 2) Describe goals 3) Develop a work plan that factors in opportunities and constraints to achieve desired goals 4) Support system redesign process 5) Plan for sustainability | Depending on scope of request |
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Brief Interventions Workshops focus on teaching practical approaches for structuring conversations about health and MI-consistent ways of giving information and advice and is based on Brief Action Planning. Can be customized to focus on a specific clinical topic (ie. SBIRT for substance use, Tobacco cessation). Techniques include an using an empathetic style and supporting a person’s sense of self-efficacy or optimism that they can change.
CCMI Offering | Pre-Requisites | Capacity | Duration | Additional Training Options To Be Combined | Units |
|---|---|---|---|---|---|
| Brief Interventions for Engaging Patients: This workshop is for front-line clinicians who have a limited time with individuals and want to maximize engagement. It focuses on the attributes of effective communication and provides tips and approaches to enhance the work that you are already doing so that people will be motivated listen and engage openly. Participants will be taught how to use Ask-Tell-Ask to give information and advice in a way that is person-centred and more likely to lead to action. | None | 6-24/ instructor | 1 Day (7 hours) | N/A | 1 |
| SBIRT: Skills for Addressing Alcohol, Drug, and Tobacco Use: The workshop is for front-line clinicians who need skills for screening, brief intervention, and referral to treatment for alcohol, drug, and/or tobacco use. This is a customized consultation. Prior to booking workshop dates, your organization will work together with a CCMI trainer to determine an area of focus and which screening tools and skills are most appropriate for your cohort. | Depending on scope of request |
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Each one of our customized consultations and skill development workshops is tailored to the needs identified by the host organization.
CCMI Offering | Pre-Requisites | Capacity | Duration | Additional Training Options To Be Combined | Units of Work |
|---|---|---|---|---|---|
| Customized Consultations: CCMI can provide customized consultations based on the needs of your organization. This could include coaching, group practice and feedback, working with leadership, system redesign, case study review, materials review, and translation into practice. | Depending on scope of request |
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| Custom Skill Development Workshops: CCMI is happy to collaborate with you to plan customized skill workshops and webinars to meet the needs of your organization. Examples might include • A person- and family-centred care webinar series or workshop that includes and overview of guidelines or requirements that are specific to your state or province. • A health literacy workshop and for high-school counsellors that focusses on how to give information about specific illnesses that are prevalent in the population. • Or a motivational interviewing workshop for corrections officers. | Depending on scope of request |
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CCMI’s Train the Trainer Courses help people who are already proficient in a content area to gain the skills and confidence to conduct learning sessions of their own. Trainees are taught by CCMI Master Trainers and are introduced to transformative learning approaches designed to help learners apply new skills in practice. Successful trainees will come away with hard copies and online access to resources for conducting their own workshops (including a PowerPoint presentation, handouts, and a customizable training plan).
CCMI Offering | Pre-Requisites | Capacity | Duration | Additional Training Options To Be Combined | Units |
|---|---|---|---|---|---|
| BAP Trainer Course This workshop will prepare educators to deliver the Brief Action Planning Face-to-Face Workshop (see Brief Action Planning tab) | BAP Certification (within one year of the Train the Trainer course) | 6-12/ instructor | 2.5 Days | N/A | 2 |
| Foundations of MI and BAP Skills Trainer Course Combined This workshop will prepare educators to deliver the Foundations of MI Skills Workshop (see Motivational Interviewing tab) and the Brief Action Planning Face-to-Face Workshop (see Brief Action Planning tab) | • Current BAP certification (within one year of the Train the Trainer course) • Successful completion of a 16 week Train the Trainer Preparation Program (including an application).• Current BAP Trainer Recognition (or provisional recognition • Successful completion of Foundations of MI Trainer Application (including recorded skills demonstration | 6-12/ instructor | 4 Days | N/A | 4 |
| Health Literacy Trainer Course: This workshop will prepare educators to deliver the Health Literacy Overview, the half-day Workshop for Front-Line Clinicians and the one day Workshop for Clinical Educators and Health Literacy Leads (see Health Literacy tab) | • None | 6-12/ instructor | 2 Days | N/A | 2 |