How to Share Information Effectively Using Ask-Offer-Ask?
Ask-Offer-Ask is a simple but powerful way to give feedback rooted in the spirit of Motivational Interviewing that encourages real conversations and self-reflection. Instead of just telling someone what they did well or need to improve, this approach invites them to think about their own strengths and areas for growth first. It helps build accountability, boosts self-assessment skills, and makes feedback feel more like a supportive discussion rather than a one-sided critique. By asking thoughtful questions, sharing helpful insights, and checking in again, Ask-Offer-Ask turns feedback into a meaningful learning experience.
What Is Ask-Offer-Ask?
Ask-Offer-Ask is rooted in the Spirit of Motivational Interviewing —it is a way of interacting that encourages collaboration, autonomy, and respect. If you’re looking for a deeper dive into the principles of MI, be sure to check out our detailed What if Motivational Interviewing article.
- The first step, ASK, involves inviting the person into the conversation by asking open-ended questions that encourage exploration.
- The second step, TELL, is about offering clear, respectful information that allows the individual to make informed choices.
- Finally, ASK Again ensures that the person understands the information shared, and it provides an opportunity for them to reflect, engage further, or ask additional questions.
Step-by-Step Guide to Using Ask-Offer-Ask
Step 1: Ask for Permission or Knowledge
It’s important to start by either asking for permission or assessing prior knowledge to ensure the client feels involved and empowered. This shows respect for their autonomy and helps build rapport.
Example phrases to use:
- “Before I provide any details, can I ask if you’re familiar with [topic]?”
- “Would it be okay if I share some information with you?”
- “Do you have any experience with this already, or would you like me to explain?”
Step 2: Offer Information Respectfully
When offering information, it’s crucial to present it in small, manageable amounts, using plain language that’s easy to understand. Emphasizing choice allows the client to feel more in control. A neutral tone and non-directive guidance help to avoid sounding pushy or directive.
Best practices for delivering information:
- “One option to consider is [option]. It might help with [outcome].”
- “There’s a possibility of [consequence], but it’s just one part of the picture.”
- “Let me share a few key points about this, and we can talk more if you’d like.”
- “You can choose how to proceed, but I’ll explain the options and their potential benefits.”
Step 3: Ask for Reflection or Understanding
Checking for understanding is crucial because it ensures that the client has absorbed and comprehended the information. It also allows the client to voice any concerns or uncertainties.
Example questions to use for reflection and teach-back:
- “Can you explain what you understood from this in your own words?”
- “What stands out to you about what we discussed?”
- “Can you share your thoughts on how this might work for you?”
- “How do you feel about what I’ve shared?”
Why This Approach Works
This approach is effective because it aligns with the principles of behavior change and self-determination theory. When clients feel involved in the process and have control over their decisions, they are more motivated to make lasting changes. The Ask-Offer-Ask method empowers clients by encouraging reflection and giving them a voice in the conversation. This not only increases their confidence but also boosts their readiness to take action. When clients feel respected and heard, they are more likely to follow through with the steps necessary to improve their situation.
Download the Full Ask-Offer-Ask Guide
Conclusion
Try using the Ask-Offer-Ask approach in your next conversation! Start by asking, offer information in a supportive way, and check for understanding. It’s a simple but powerful way to improve communication. Download our Ask-Offer-Ask worksheet to practice, and feel free to share your experiences in the comments or sign up for training to dive deeper.
