EMPATHY IN ACTION: PRACTICAL COMMUNICATION SKILLS TRAINING FOR HELPING PROFESSIONALS

Communication

Turn compassionate care into effective outcomes. Our practical communication workshops equip helping professionals with the tools to navigate tough conversations, build trust, and lead with clarity—without losing the human touch.

Empathy builds the foundation, and effective communication delivers the outcome. Our communication skill workshops give helping professionals the tools to handle tough conversations with clarity, navigate emotional situations with confidence, and foster stronger trust with clients, patients, and teams.

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Services

Communicating with Clarity and Compassion Online Course

1.5 – 3 hours self-paced online content. Learners have 30 days from enrollment to complete.

Appropriate for wide range of professionals and peer helpers.

The goal of this course is to build practical skills for effective and efficient communication about decision-making. Skills include using ask-offer-ask for giving information and advice, teach-back for shared understanding, and the BRAIN worksheet to support informed decision-making.

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Improving Interactions Custom Workshop or Webinar

8 hour workshop or 2 x 3.5 hour webinars

Appropriate for wide range of professionals.

This custom workshop focuses on developing effective two-way communication with families, patients, and colleagues. Organizations will partner with a trainer to determine the goals and objectives related to communication.

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Resources

Handouts

Worksheets

Thanks to collaborators and practitioners who have assisted with the following worksheets for people to use to record their Brief Action Plans.

BRAIN Decision Making Worksheet

One of the practical tools that we have developed is the BRAIN Decision Making Worksheet, adapted with permission from the International Childbirth Association.

Download the Brain Decision Making Worksheet here:

Videos

In this video Connie Davis explains how to use teach-back, a method to check that information has been communicated clearly. To download the handout, visit the handouts section on this page.

BRAIN App

The BRAIN (Benefits, Risks, Alternatives, Intuition, Next Steps) app is based on our popular worksheet. The app and worksheet both are designed to help you to think about the Benefits, Risks, and Alternatives to a decision. Then they ask you what your gut or intuition says and it help you to clarify the next steps that make sense to you.

The app is available for apple devices in the apple app store by searching CCMI BRAIN or going here

and for android devices in the google play store by searching CCMI BRAIN or going here