Improving care for everyone

Trauma-Informed Care is an approach that recognizes the prevalence of trauma and it’s impacts on health, wellness, and behaviour. Care that is trauma-informed is provided in a way that is accessible and appropriate to people who may have experienced trauma, and improves care for everyone by enhancing safety, empowerment and collaboration.

Address the impacts of distress, compassion fatigue, burnout, and secondary trauma

Did you know that 53% of workers in the health and patient care industry report feeling burned out? Signs of burnout often include emotional exhaustion, cynicism, negativity and reduced efficiency in the workplace. Well-being practices like mindfulness and community engagement enhance resilience and improve patient outcomes, resulting in higher job satisfaction and lower turnover. 

Support people to make action plans that address the aspects of their health that are most important to them.

Brief Action Planning is a practical and highly structured technique that is based on the literature and evolving understanding of what works and doesn’t to help people change.

* See Trainer Training tab for BAP Trainer Training Option

Clear communication that patients and family members to truly participate in care. 

Did you know that an estimated 90 million people in the United States and 9 million people in Canada experience limited literacy? Supporting health literacy is a crucial aspect of delivering high quality, equitable care. CCMI’s Health Literacy offerings teach fundamental concepts and practical skills for clear and supportive communication with patients and their family members.

* See Trainer Training tab for Foundations of MI Trainer Training Option

Skills and strategies for clear and compassionate communication

CCMI’s communication offerings focus on conversational skills and strategies that you can apply right now.

Engage patients, clients, and peers in their own care

Empowering people to participate in care requires that they have adequate information and understanding. CCMI’s Informed decision-making offerings focus on how to have practical conversations that include patient and family values, potential benefits and risks of available options, and possible next steps.

Practical conversations about health, grounded in the principles person- and family-centred care. 

CCMI Offerings:

• Brief Interventions for Engaging Patients
• SBIRT: Skills for Addressing Alcohol, Drug, and Tobacco Use

Putting people at the centre of their care

CCMI’s person- and family-centred care workshops provide participants with concepts to guide the development of person- and family-centred health care at individual, system, and community levels. Courses offer suggestions for shared language and tips for demonstrating skills for person- and family-centred health care.

Customized Consultations

CCMI can provide customized consultations based on the needs of your organization. This could include coaching, group practice and feedback, working with leadership, system redesign, case study review, materials review, and translation into practice.

Customized Skill Development Workshops

CCMI is happy to collaborate with you to plan customized skill workshops and webinars to meet the needs of your organization. Examples might include

• A person- and family-centred care webinar series or workshop that includes and overview of guidelines or requirements that are specific to your state or province.
• A health literacy workshop and for high-school counsellors that focusses on how to give information about specific illnesses that are prevalent in the population.
• A motivational interviewing workshop for corrections officers.